Box Office & Ticketing Sytem Policy

PHMC GPE LLC Box Office & Ticketing Sytem Policy


The following policies apply to your purchase of tickets through PHMC GPE LLC Box Office. These policies are subject to our Terms of Use, which are incorporated by this reference. In addition, your attendance at an event may be subject to additional terms or restrictions of the venue or promoter. You are urged to review your tickets for any additional information that may apply to your attendance to an event.

Event Cancellations / Postponements: The venue or the events promoter determines policies relating to the cancellation of an event. These policies can vary, but generally, such policies provide for a refund of the ticket price. If an event is cancelled, we will attempt to contact you and advise you on the venue or promoter's policy for obtaining a refund to that event. The Organiser/Promoter of the event is sole responsible of refund and the associated cost. PHMC GPE LLC limited liability applies in such a case and then could not be responsible.

When we issue a refund to you, we will refund the price that you paid for your ticket. Service fees, processing fees and any other fees, such as delivery fees, are not refundable.

Policies regarding postponed events vary by venue. If an event is postponed, you should contact the venue directly to obtain information about postponed dates of the event and if there is an applicable refund policy. You can find the phone number by entering the venue name in the SEARCH box at the top of this page.

Ticket Limits: In an effort to give all interested customers an opportunity to purchase tickets to an event, venues and promoters often set limits on the number of tickets one customer or household is allowed to purchase. You will be advised of any limits on tickets by a posting on the buy page for the event, or by a system limitation on the number of tickets you may purchase during your online session. Tickets purchased for an event during multiple online sessions on our web site are totaled to ensure that any venue or promoter imposed limitations are not exceeded. When customers exceed these limits, their orders may not be fulfilled.

Ticket Availability: Ticket availability is subject to change. We are acting as a sales agent for venues and promoters. We do not control the number of tickets or the location of seats that are made available for purchase. Sometimes promoters and venues release additional tickets for an event after it has gone on sale. Tickets are also locked (not available) for a short time while customers complete their purchase. If a customer does not complete his or her purchase, previously locked tickets are released and made available for purchase. For these reasons and others, the tickets available for a given event can and do change rapidly. If you are unable to find tickets to an event, please check back again. Once your purchase has been completed however, we are not allowed to exchange or refund your order even if additional tickets become available at a later date.

Pricing and Other Errors: If the amount you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. This policy will apply regardless of how the error occurred.

All Sales are Final: All sales completed though PHMC GPE LLC Box Office are final. Our client venues do not allow us to refund or exchange any order once it has been confirmed, so please be sure you have selected the proper event and seat locations prior to completing your order. Once tickets are issued, they are like cash and will not be replaced or refunded if lost or stolen. Ticket Resale

You understand that the resale of tickets may be subject to state and local laws and regulations. Any violation of such laws may result in your prosecution by such agencies. PHMC GPE LLC assumes no liability arising from your resale or attempted resale of tickets purchased through us.

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